We appreciate the trust you place in us when sharing your personal data. Axsyntra AI including its subsidiaries and affiliates; In this document, we will explain how we collect, use, and protect your personal data. We will also explain what rights you have with regards to your personal data and how you can exercise those rights. This document also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices.
We collect and use the contact details of our customers, clients, and customers to manage and maintain our relationship with those individuals. Our policy is to collect only the personal data necessary for agreed purposes and we ask our clients only to share personal data where it is strictly needed for those purposes. The personal data may include Name, email ID, Home address, Work address, phone numbers, and job titles. In few cases, we also need invoice details, delivery addresses, payment credit card details, and any other information which you provide to process our activity.
Axsyntra AI web servers gather your IP address to assist with the diagnosis of problems or support issues with our services, and to monitor the use of our Site, including the monitoring of the location of our users.
We and our service providers use technologies on our sites to collect information that helps us improve the quality of our services and the online experience of our visitors and users. In this Privacy Notice, we refer to these technologies, which include cookies. These are small text files stored on your computer or mobile device to remember your actions or preferences over time such as session cookies, flash cookies, HTML5, and JavaScript. They help deliver and gather usage and performance data and similar technologies from third-party providers and are collectively known as “cookies.” Cookies allow us to personalize your return visits and save you time during certain activities, by remembering your user preferences – remaining logged on into our site. Most web browsers support cookies and users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our sites.
We provide a diverse range of professional services to our clients and customers. In few of our services require us to process personal data to provide maintenance, delivery, advice, and troubleshooting services. For example, we will take the customer’s personal details to verify customer credentials to ensure the delivery of technological troubleshooting services to the right customer.
We monitor the services provided to the clients and customers for improving the quality of our services, which may involve processing personal data stored on our or our client’s IT platforms / Operating Systems. We have policies and procedures in place to monitor the quality of our services and security risks management. As part of our process, we also conduct searches using publicly available sources like the internet.
We process personal data in order to run our business, including managing our relationship with our clients, customers, and the third party, developing our businesses and services to accommodate customer satisfaction, like identifying client & customer’s needs and improvements in our service delivery, improving technology in our Information and Communications Technology systems, administration and management of our website and client tools.
We need to keep certain personal data to demonstrate that our services are provided in compliance with applicable legal and regulatory requirements. In the event we are required to disclose personal data to comply with the direction issued by a public authorities, governmental, statutory, national security, or law enforcement authority, we will take commercially reasonable steps to disclose only such information that is required and were permitted by such authorities, we will inform you.
We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by group companies other than those with which you have directly contracted.
We are part of a global network of companies, firms, and other service providers, we use third parties located in other countries to help us run our business in a legitimate way. As a result, personal data may be transferred outside the countries where we and our clients are located.
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality, and security standards.
We use third parties to support us in providing our services and to help provide, run, and manage our internal IT systems. For example, providers of information technology, cloud-based software as a service provider, identity management, website hosting and management, data analysis, data back-up, security, and storage services. The servers powering and facilitating that cloud infrastructure are in secure data centers around the world, and personal data may be stored in any one of them.
We will not keep your personal information for any purpose for longer than is necessary for our processing purposes and will only retain the personal information that is necessary for relation to the purpose. We are also required to retain certain information as required by law or for as long as it is necessary to meet regulatory requirements, resolve disputes, prevent fraud, and abuse, or enforce our terms and conditions.
Where you are a customer, we will keep your information for the length of any contractual relationship you have with us and after that for a period of 12 months or as per the data retention policy of Axsyntra AI.
Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or, if you have not unsubscribed, (b) while you interact with us and our content; or (c) for 12 months from when you last interacted with us or our content.
In the case of any contact, you may have with our customer services team, we will retain those details for as long as it is necessary to resolve your query and for two weeks after the query is closed.
If you have a complaint about how we have overseen your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. Should you have any queries regarding this Privacy Notice, about Axsyntra AI’s processing of your personal data, or wish to exercise your rights you can contact Axsyntra AI’s Privacy Team using this email address: info@axsyntra.com.
Contact Us. If you have a question about this Privacy Notice or wish to inquire about our personal information handling practices, please contact us as follows:
[Axsyntra AI, Address: Whitefield, Bangalore, Karnataka, India]
Axsyntra AI reserves the right to update or change this privacy statement from time to time and as such, we request you to review our privacy statement periodically on our web site for any further updates or changes that we may have made. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Email - info@axsyntra.com
Address - [Axsyntra AI, Whitefield, Bangalore, Karnataka, India]
